Returns & Exchanges
At OTTY Sleep, we want you to rest easy knowing that if your new mattress or accessory isn't the perfect fit, you can return it within our dedicated trial period for a full refund. We strive to make the return process as seamless as your night's sleep with transparent policies and dedicated support.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and reason for return to start the process.
Verification & Approval
Our team will review your request to ensure it falls within the 100-night trial period and meets our standard quality conditions.
Schedule Collection
Once approved, we will coordinate with our specialized courier partners to pick up the item directly from your home at a time that suits you.
Receive Your Refund
After the item is received and inspected at our warehouse, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing